Privacy Policy

Acknowledgement By participating in or being employed by Storm Academy, individuals agree to adhere to these policies, thereby contributing to a respectful and productive learning environment.
Storm Academy Data Privacy Policy

1. Introduction

Storm Academy is committed to protecting the privacy and security of our clients’ personal information. This policy outlines our practices for collecting, using, and safeguarding client data.

2. Scope

This policy applies to all employees who handle personal data on behalf of Storm Academy.

3. Data Collection

3.1 Types of Data Collected:
● Personal Identification Information: Name, address, phone number, email address, date of birth.
● Health Information: Medical history, current health conditions, emergency contact details.
● Payment Information: Credit card details, billing address.
● Usage Data: Website interaction, internal and external competitions.

3.2 Collection Methods:
Direct collection through registration forms, online sign-ups, and in-person interactions.
Automatic collection via website cookies and similar tracking technologies.

4. Data Use

4.1 Purposes of Data Use:
● To provide and improve our services.
● To communicate with clients regarding their accounts and services.
● To process payments and manage financial transactions.
● To comply with legal and regulatory requirements.

4.2 Consent:
● Clients’ consent will be obtained before collecting, using, or sharing their personal data unless required by law.

5. Data Sharing

5.1 Internal Sharing:
● Data will be shared internally only with employees who need access to perform their job duties.

5.2 Third-Party Sharing:
● Data will be shared with third-party service providers only for purposes directly related to our services (e.g., payment processors, IT service providers).
● Third-party providers must comply with data privacy standards equivalent to ours.

6. Data Security

6.1 Protection Measures:
● Encryption of sensitive data during transmission and storage.
● Regular security assessments and updates.
● Restricted access to personal data to authorized personnel only.

6.2 Incident Response:
● Immediate action will be taken in the event of a data breach.
● Clients will be notified of any data breaches affecting their personal
information.

7. Data Retention

7.1 Retention Period:
● Personal data will be retained only as long as necessary for the purposes outlined in this policy.
● Data no longer required will be securely deleted or anonymized.

8. Client Rights

8.1 Access and Correction:
● Clients have the right to access their personal data and request corrections if necessary.

8.2 Data Portability:
● Clients can request a copy of their personal data in a commonly used format.

8.3 Right to Erasure:
● Clients can request the deletion of their personal data, subject to legal and contractual restrictions.

9. Policy Updates

9.1 Review and Amendments:
● This policy will be reviewed annually and updated as needed to reflect changes in laws and practices
● Clients will be informed of significant changes to this policy.

10. Contact Information

10.1 Data Protection Officer (DPO):
● Clients can contact our DPO for any questions or concerns regarding this policy.

Contact Details:
Email: info@storm-academy.com
Phone: +971 2 246 8709 or +971 52 229 7639

11. Compliance

11.1 Legal Compliance:
● Storm Academy will comply with all applicable data protection laws and regulations.

11.2 Employee Training:
● Regular training will be provided to all employees on data privacy and protection practices.
By implementing this Data Privacy Policy, Storm Academy ensures that client data is handled responsibly, transparently, and securely.

Welcome Parents and Participants! Thank you for choosing us. We understand that your personal information and
privacy are of utmost importance. We assure you that we will handle all your information carefully and securely. Please read the terms and conditions carefully to avoid any confusion.

Class Details:
● Class length varies based on each student’s level and the coach’s advice based on the assessment.
○ 30 Minutes for Aqua Baby, Parent & Toddler, Water Confidence, Beginners, and Intermediate
○ 45 Minutes for Stroke Development and Pre-Squad
○ 60 Minutes for Development Squad
○ 90 Minutes for Junior, Senior and Performance Squad

Absences and Make-up Classes:
● Participants should arrive 5 minutes early and attend classes on time. If the participants are late or can’t make it, kindly advise the Venue Manager. Please notify the venue manager or Storm Academy contact person via email or WhatsApp if you’ll be missing the class due to illness, exams, vacations, or other similar reasons.
● Missed classes due to holidays or school events won’t be made up. But we might make exceptions for medical reasons with a doctor’s note or if the facility is closed unexpectedly.
● Please arrange and confirm any make-up classes in advance of the scheduled session. Additionally, any missed lessons should be utilized within the same term.

Class Cancellation Policy:
The Company reserves the right to cancel any classes due to circumstances including, but not limited to, government-mandated orders, venue maintenance, environmental hazards (“code-brown”), or force majeure events. In the event of such cancellations, the Company is committed to providing timely notifications to all affected parties.

Notification Procedures:
1. Communication Channels: Notifications regarding class cancellations will be communicated through WhatsApp messages and/or email, depending on the contact information provided by the participants.
2. Timeliness of Notifications: The Company aims to provide notifications as early as possible to minimize any inconvenience. We encourage participants to ensure their contact information is current and to check messages regularly, especially in situations prone to sudden changes.

During Classes:
● Parents and visitors should stay in the designated areas and not interrupt classes.
● We strive to maintain a supportive learning environment for all our students and participants. Any, disruptive behaviour that affects others’ learning will not be tolerated.
● Please be mindful that students are responsible for any damages they cause to property, whether through negligence or intentional actions. In such instances, the costs of repair or replacement will be the student/participant’s or their legal guardian’s responsibility.
● Students and participants are responsible for their belongings. We’re not responsible for lost or damaged personal items.

General Conduct:
● We can ask someone to leave if they don’t follow these rules, can’t safely participate, or are being unsafe or disruptive.
● Only registered students and participants can be present in the teaching area.
● Follow all facility rules, and wear the right clothes for sports.
● Please talk to coaches after class hours for questions or comments, not during.

Payments:
● Pay for classes in full before starting or on the first day of the lesson.
● Always get and keep a receipt for payments.
● Fees are not refundable or transferable unless it is agreed in writing with Storm management.
● Finish all sessions before the term ends.

Fees:
● All prices include a 5% VAT since January 1st, 2018.

Disclaimer

Please read the following important information before proceeding with any sports programs the Storm Academy and its other brands offer. Although the Academy strives to ensure your safety while participating in its programs, injury is always possible. By undertaking any sports programs, you do so at your own risk, and Storm Academy will not be held responsible for any claims arising out of or in connection with their services. Storm Academy disclaims all liability for any loss or damage resulting from the use or misuse of any information or content provided. Additionally, while on the premises, Storm Academy is not responsible for any loss of personal belongings. To make a payment, Storm Academy accepts the following methods: Electronic Bank Transfer, and online card payments through an official VAT invoice from accounts@storms-academy.com, cheques made payable to “STORM SPORTS CLUB AND FACILITIES MANAGEMENT SOLE PROPRIETORSHIP LLC,” and cash payments to the venue manager. Please contact accounts@storm-academy.com for invoice and account queries. You submit your registration form, and you agree to these terms and conditions, disclaimer, and payment methods. You confirm that the provided information is accurate to the best of your knowledge and that you have read and understood all the guidelines on the program’s protocol in the UAE and agree to follow them.