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Company Policy & Privacy 

Welcome to Storm Academy, a leading provider of leisure and sports education in the United Arab Emirates. This page outlines our company policies, crafted to foster a safe, professional, and inclusive environment for everyone involved—students, staff, and stakeholders—while adhering to the laws and regulations of the UAE.

1. Mission Statement:  


Our mission is to provide top-quality instructions to individuals of all ages and abilities, encourage a passion for health, fitness, safety and sports,  build confidence, and cultivate a supportive community.

 

2. Code of Conduct:

 

For Staff:

  • Uphold professionalism, respect, integrity, and fairness at all times.

  • Possess and maintain valid teaching and coaching qualifications, ensuring they are regularly updated.

  • Prioritize the safety of all participants by strictly following safety protocols.

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For Students and Parents:

  • Treat everyone with respect and adhere to academy instructions.

  • Arrive punctually for classes and notify the academy of any absences in advance.

  • Follow the academy’s dress code and utilize designated facilities appropriately.

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3. Health and Safety Policy:  

  • Regularly inspect facilities and equipment to ensure they are in excellent condition.

  • Promote good hygiene practices and in compliance with the government preventative measures.

  • Commit to ensuring the safety and well-being of all participants.

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4.  Child Protection Policy:  

  • Conduct thorough background checks on all staff members.

  • Ensure proper supervision is provided at all times.

  • Set forth clear procedures for reporting any concerns about child welfare.

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5. Financial Policy:  

  • Require fees to be paid in advance to maintain transparency in financial transactions.

  • Communicate information regarding fees, refund policies, and cancellation procedures.

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6.  Equality and Diversity Policy  

  • Promote inclusivity and ensure equal access for individuals regardless of their background.

  • Accommodate the needs of individuals with disabilities to the fullest extent possible.

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7. Complaints Procedure

  • Encourage and value feedback; take all complaints seriously.

  • Implement a fair and prompt process for resolving issues.

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8. UAE Laws on Filming and Photography (Cybercrime Law)  

  • Obtain explicit consent for filming or photographing.

  • Restrict filming and photography to appropriate areas and purposes.

  • Prohibit misuse of images or videos, with strict adherence to UAE privacy laws.

  • Implement a reporting mechanism for violations and ensure compliance.

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9. Data Collection and Privacy:

     Scope

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10.  Amendments to the Policy

This document is subject to updates to reflect changes in the academy's laws, regulations, or operational practices. Stakeholders will be promptly informed of any significant amendments.

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Acknowledgement
By participating in or being employed by Storm Academy, individuals agree to adhere to these policies, thereby contributing to a respectful and productive learning environment.

Storm Academy Data Privacy Policy

 

1. Introduction


Storm Academy is committed to protecting the privacy and security of our clients' personal information. This policy outlines our practices for collecting, using, and safeguarding client data.
 

2. Scope


This policy applies to all employees who handle personal data on behalf of Storm Academy.

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3. Data Collection

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     3.1 Types of Data Collected:

  • Personal Identification Information: Name, address, phone number, email address, date of birth.     

  • Health Information:  Medical history, current health conditions, emergency contact details.

  • Payment Information:  Credit card details, billing address.

  • Usage Data: Website interaction, internal and external competitions. 

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     3.2 Collection Methods:
      Direct collection through registration forms, online sign-ups, and in-person interactions.
      Automatic collection via website cookies and similar tracking technologies.

 

4. Data Use

     

    4.1 Purposes of Data Use:

  • To provide and improve our services.    

  • To communicate with clients regarding their accounts and services.

  • To process payments and manage financial transactions.

  • To comply with legal and regulatory requirements.

 

   4.2 Consent:

  • Clients' consent will be obtained before collecting, using, or sharing their personal data unless required by law.

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5. Data Sharing

 

  5.1 Internal Sharing:

  • Data will be shared internally only with employees who need access to perform their job duties.

 

5.2 Third-Party Sharing:

  • Data will be shared with third-party service providers only for purposes directly related to our services (e.g., payment processors, IT service providers).

  • Third-party providers must comply with data privacy standards equivalent to ours.

 

6. Data Security

   

    6.1 Protection Measures:

  • Encryption of sensitive data during transmission and storage.

  • Regular security assessments and updates.

  • Restricted access to personal data to authorized personnel only.

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    6.2 Incident Response:

  • Immediate action will be taken in the event of a data breach.

  • Clients will be notified of any data breaches affecting their personal information.

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7. Data Retention

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    7.1 Retention Period:

  • Personal data will be retained only as long as necessary for the purposes outlined in this policy.

  • Data no longer required will be securely deleted or anonymized.

 

8. Client Rights

 

   8.1 Access and Correction:

  • Clients have the right to access their personal data and request corrections if necessary.

 

  8.2 Data Portability:

  • Clients can request a copy of their personal data in a commonly used format.

 

  8.3 Right to Erasure:

  • Clients can request the deletion of their personal data, subject to legal and contractual restrictions.

 

9. Policy Updates

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   9.1 Review and Amendments:

  • This policy will be reviewed annually and updated as needed to reflect changes in laws and practices

  • Clients will be informed of significant changes to this policy.

 

10. Contact Information

 

   10.1 Data Protection Officer (DPO):

  • Clients can contact our DPO for any questions or concerns regarding this policy.

 

    Contact Details:
    Email: info@storm-academy.com
    Phone: +971 2 246 8709 or +971 52 229 7639

 

11. Compliance

 

    11.1 Legal Compliance:

  • Storm Academy will comply with all applicable data protection laws and regulations.

 

    11.2 Employee Training:

  • Regular training will be provided to all employees on data privacy and protection practices.

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By implementing this Data Privacy Policy, Storm Academy ensures that client data is handled responsibly, transparently, and securely.

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